/**
 * Inno Panda Agent Portal — login + frontend inbox (#4F46E5)
 */
:root {
    --ip-portal-primary: #4F46E5;
    --ip-portal-primary-dark: #3730a3;
    --ip-portal-primary-soft: #eef2ff;
    --ip-portal-border: #e5e7eb;
    --ip-portal-text: #0f172a;
    --ip-portal-muted: #64748b;
    --ip-portal-radius: 12px;
    --ip-portal-shadow: 0 10px 40px rgba(15, 23, 42, 0.08);
}

/* Login page styles: assets/agent-portal-login.css */

.ip-agent-portal-root {
    font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, sans-serif;
    color: var(--ip-portal-text);
    box-sizing: border-box;
}

.ip-agent-portal-root *,
.ip-agent-portal-root *::before,
.ip-agent-portal-root *::after {
    box-sizing: border-box;
}

/* —— Inbox dashboard —— */
.ip-agent-portal-inbox {
    max-width: 1400px;
    margin: 0 auto;
    padding: 20px 16px 40px;
}

/* Welcome banner */
.ip-agent-welcome-banner {
    position: relative;
    margin-bottom: 20px;
    padding: 24px 28px;
    border-radius: 20px;
    border: 1px solid rgba(79, 70, 229, 0.12);
    background: linear-gradient(135deg, rgba(255, 255, 255, 0.92) 0%, rgba(238, 242, 255, 0.88) 55%, rgba(255, 255, 255, 0.95) 100%);
    backdrop-filter: blur(12px);
    -webkit-backdrop-filter: blur(12px);
    box-shadow: 0 20px 50px rgba(79, 70, 229, 0.08), 0 4px 16px rgba(15, 23, 42, 0.04);
    overflow: hidden;
    animation: ipWelcomeFadeIn 0.5s ease-out;
}

@keyframes ipWelcomeFadeIn {
    from { opacity: 0; transform: translateY(8px); }
    to { opacity: 1; transform: translateY(0); }
}

.ip-welcome-banner-glow {
    position: absolute;
    top: -40%;
    right: -10%;
    width: 55%;
    height: 140%;
    background: radial-gradient(ellipse, rgba(79, 70, 229, 0.14) 0%, transparent 70%);
    pointer-events: none;
}

.ip-welcome-grid {
    position: relative;
    z-index: 1;
    display: grid;
    grid-template-columns: 1fr auto auto;
    gap: 24px 28px;
    align-items: center;
}

.ip-welcome-main {
    display: flex;
    align-items: flex-start;
    gap: 18px;
    min-width: 0;
}

.ip-welcome-avatar-wrap {
    position: relative;
    flex-shrink: 0;
}

.ip-welcome-avatar-wrap .ip-avatar-xl,
.ip-welcome-avatar-wrap .ip-avatar-lg {
    width: 72px;
    height: 72px;
    font-size: 22px;
    border: 3px solid #fff;
    box-shadow: 0 8px 24px rgba(79, 70, 229, 0.2);
}

.ip-welcome-presence-dot {
    position: absolute;
    bottom: 4px;
    right: 4px;
    width: 14px;
    height: 14px;
    border-radius: 50%;
    border: 2px solid #fff;
    box-shadow: 0 0 0 1px rgba(15, 23, 42, 0.08);
}

.ip-presence-dot-online { background: #22c55e; }
.ip-presence-dot-offline { background: #94a3b8; }
.ip-presence-dot-busy { background: #ef4444; }
.ip-presence-dot-away { background: #f59e0b; }

.ip-welcome-copy {
    min-width: 0;
}

.ip-welcome-datetime {
    margin: 0 0 6px;
    font-size: 12px;
    font-weight: 600;
    color: var(--ip-portal-muted);
    letter-spacing: 0.02em;
}

.ip-welcome-title {
    margin: 0 0 8px;
    font-size: clamp(1.35rem, 2.5vw, 1.75rem);
    font-weight: 800;
    letter-spacing: -0.03em;
    line-height: 1.2;
    color: var(--ip-portal-text);
}

.ip-welcome-name {
    color: var(--ip-portal-primary);
    display: inline-block;
}

.ip-welcome-status-line {
    margin: 0 0 8px;
    font-size: 14px;
    font-weight: 500;
    color: #334155;
}

.ip-welcome-quote {
    margin: 0 0 12px;
    font-size: 13px;
    font-style: italic;
    color: var(--ip-portal-muted);
    min-height: 1.25em;
    transition: opacity 0.4s ease;
}

.ip-welcome-quote.is-fading {
    opacity: 0;
}

.ip-welcome-badges {
    display: flex;
    flex-wrap: wrap;
    gap: 8px;
    align-items: center;
}

.ip-welcome-role-badge {
    font-size: 11px;
}

.ip-welcome-presence-badge {
    font-size: 11px;
    font-weight: 700;
    padding: 4px 10px;
    border-radius: 999px;
}

.ip-badge-presence-online { background: #dcfce7; color: #166534; }
.ip-badge-presence-offline { background: #f1f5f9; color: #64748b; }
.ip-badge-presence-busy { background: #fee2e2; color: #b91c1c; }
.ip-badge-presence-away { background: #ffedd5; color: #c2410c; }

.ip-welcome-stats {
    display: flex;
    gap: 12px;
    flex-wrap: wrap;
}

.ip-welcome-stat-card {
    min-width: 108px;
    padding: 14px 16px;
    border-radius: 14px;
    background: rgba(255, 255, 255, 0.75);
    border: 1px solid rgba(255, 255, 255, 0.8);
    box-shadow: inset 0 1px 0 rgba(255, 255, 255, 0.9), 0 4px 12px rgba(15, 23, 42, 0.04);
    text-align: center;
    transition: transform 0.2s ease, box-shadow 0.2s ease;
}

.ip-welcome-stat-card:hover {
    transform: translateY(-2px);
    box-shadow: 0 8px 20px rgba(79, 70, 229, 0.1);
}

.ip-welcome-stat-card strong {
    display: block;
    font-size: 22px;
    font-weight: 800;
    color: var(--ip-portal-primary);
    line-height: 1.2;
    font-variant-numeric: tabular-nums;
}

.ip-welcome-stat-card span {
    display: block;
    margin-top: 4px;
    font-size: 11px;
    font-weight: 600;
    color: var(--ip-portal-muted);
    text-transform: uppercase;
    letter-spacing: 0.04em;
}

.ip-welcome-controls {
    display: flex;
    flex-direction: column;
    gap: 10px;
    align-items: stretch;
    min-width: 200px;
}

.ip-welcome-presence-select-label {
    font-size: 11px;
    font-weight: 700;
    text-transform: uppercase;
    letter-spacing: 0.05em;
    color: var(--ip-portal-muted);
}

.ip-welcome-presence-select {
    width: 100%;
}

.ip-welcome-actions-row {
    display: flex;
    flex-wrap: wrap;
    gap: 8px;
    align-items: center;
    justify-content: flex-end;
}

.ip-agent-portal-topbar {
    display: none;
}

.ip-agent-portal-actions {
    display: flex;
    flex-wrap: wrap;
    gap: 8px;
    align-items: center;
}

.ip-agent-portal-stats {
    display: grid;
    grid-template-columns: repeat(auto-fill, minmax(110px, 1fr));
    gap: 10px;
    margin-bottom: 16px;
}

.ip-agent-stat-pill {
    background: #fff;
    border: 1px solid var(--ip-portal-border);
    border-radius: 10px;
    padding: 10px 12px;
    text-align: center;
}

.ip-agent-stat-pill strong {
    display: block;
    font-size: 20px;
    font-weight: 700;
    color: var(--ip-portal-primary);
}

.ip-agent-stat-pill span {
    font-size: 11px;
    color: var(--ip-portal-muted);
    text-transform: uppercase;
    letter-spacing: 0.04em;
}

.ip-agent-inbox-layout {
    display: grid;
    grid-template-columns: 340px minmax(0, 1fr);
    gap: 16px;
    min-height: calc(100vh - 240px);
    max-height: calc(100vh - 120px);
    align-items: stretch;
}

.ip-agent-inbox-sidebar {
    min-width: 0;
    max-width: 340px;
}

.ip-agent-inbox-sidebar {
    background: #fff;
    border: 1px solid var(--ip-portal-border);
    border-radius: var(--ip-portal-radius);
    box-shadow: 0 2px 12px rgba(15, 23, 42, 0.04);
    display: flex;
    flex-direction: column;
    overflow: hidden;
}

.ip-agent-inbox-toolbar {
    padding: 14px;
    border-bottom: 1px solid var(--ip-portal-border);
    display: flex;
    flex-direction: column;
    gap: 10px;
}

.ip-agent-inbox-search {
    width: 100%;
    padding: 10px 12px 10px 36px;
    border: 1px solid var(--ip-portal-border);
    border-radius: 10px;
    font-size: 14px;
    background: #f8fafc url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='16' height='16' fill='%2364748b' viewBox='0 0 16 16'%3E%3Cpath d='M11.742 10.344a6.5 6.5 0 1 0-1.397 1.398h-.001l3.85 3.85a1 1 0 0 0 1.415-1.414l-3.85-3.85zm-5.242 1.1a5 5 0 1 1 0-10 5 5 0 0 1 0 10z'/%3E%3C/svg%3E") 12px center no-repeat;
}

.ip-agent-inbox-search:focus {
    outline: none;
    border-color: var(--ip-portal-primary);
    box-shadow: 0 0 0 3px rgba(79, 70, 229, 0.12);
    background-color: #fff;
}

.ip-agent-inbox-filter-row {
    display: flex;
    gap: 8px;
    align-items: center;
}

.ip-agent-inbox-filter-row select {
    flex: 1;
    min-width: 0;
    padding: 9px 32px 9px 12px;
    border: 1px solid var(--ip-portal-border);
    border-radius: 10px;
    font-size: 13px;
    font-weight: 500;
    color: var(--ip-portal-text);
    background-color: #fff;
    background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='12' fill='%2364748b' viewBox='0 0 16 16'%3E%3Cpath d='M7.247 11.14 2.451 5.658C1.885 5.013 2.345 4 3.204 4h9.592a1 1 0 0 1 .753 1.659l-4.796 5.48a1 1 0 0 1-1.506 0z'/%3E%3C/svg%3E");
    background-repeat: no-repeat;
    background-position: right 10px center;
    appearance: none;
    -webkit-appearance: none;
    cursor: pointer;
}

.ip-agent-inbox-filter-row select:focus {
    outline: none;
    border-color: var(--ip-portal-primary);
    box-shadow: 0 0 0 3px rgba(79, 70, 229, 0.12);
}

#ip-agent-chat-list {
    list-style: none;
    margin: 0;
    padding: 0;
    flex: 1;
    overflow-y: auto;
    overflow-x: hidden;
    min-height: 200px;
    max-height: calc(100vh - 320px);
}

.ip-agent-list-loading {
    padding: 28px 16px !important;
    text-align: center;
    color: var(--ip-portal-muted);
    font-size: 13px;
}

.ip-agent-spinner {
    display: inline-block;
    width: 18px;
    height: 18px;
    border: 2px solid #e5e7eb;
    border-top-color: var(--ip-portal-primary);
    border-radius: 50%;
    animation: ip-agent-spin 0.7s linear infinite;
    vertical-align: middle;
    margin-right: 8px;
}

@keyframes ip-agent-spin {
    to { transform: rotate(360deg); }
}

.ip-agent-poll-status {
    margin: 0;
    font-size: 11px;
    color: var(--ip-portal-muted);
}

.ip-agent-poll-status.is-error {
    color: #b91c1c;
}

.ip-badge-ticket {
    background: #fef3c7;
    color: #92400e;
}

.ip-badge-status-pending { background: #fef3c7; color: #92400e; }
.ip-badge-status-open { background: #dbeafe; color: #1d4ed8; }
.ip-badge-status-closed { background: #f1f5f9; color: #475569; }
.ip-badge-status-followed_up { background: #e0e7ff; color: #3730a3; }

.ip-agent-debug-panel {
    margin-bottom: 16px;
    background: #1e293b;
    color: #e2e8f0;
    border-radius: 10px;
    padding: 8px 12px;
    font-size: 12px;
}

.ip-agent-debug-panel summary {
    cursor: pointer;
    font-weight: 600;
    color: #93c5fd;
}

.ip-agent-debug-panel pre {
    margin: 10px 0 0;
    padding: 10px;
    background: #0f172a;
    border-radius: 8px;
    overflow: auto;
    max-height: 220px;
    font-size: 11px;
    line-height: 1.45;
    white-space: pre-wrap;
    word-break: break-word;
}

#ip-agent-chat-list .ip-agent-chat-item {
    border-bottom: 1px solid #f1f5f9;
    border-left: 3px solid transparent;
    transition: background 0.15s ease, border-color 0.15s ease;
}

#ip-agent-chat-list .ip-agent-chat-item a {
    display: block;
    padding: 14px 16px;
    text-decoration: none;
    color: inherit;
    background: transparent;
}

#ip-agent-chat-list .ip-agent-chat-item:hover {
    background: #f8fafc;
}

#ip-agent-chat-list .ip-agent-chat-item.active {
    background: var(--ip-portal-primary-soft);
    border-left-color: var(--ip-portal-primary);
}

#ip-agent-chat-list .ip-agent-chat-item.active a,
#ip-agent-chat-list .ip-agent-chat-item.active:hover {
    background: transparent;
}

#ip-agent-chat-list .ip-agent-chat-title {
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    gap: 6px;
    margin-bottom: 4px;
}

#ip-agent-chat-list .ip-agent-chat-title strong {
    font-size: 14px;
    font-weight: 600;
    color: var(--ip-portal-text);
}

#ip-agent-chat-list .ip-agent-chat-item.active .ip-agent-chat-title strong {
    color: var(--ip-portal-primary-dark);
}

#ip-agent-inbox-detail {
    background: #fff;
    border: 1px solid var(--ip-portal-border);
    border-radius: var(--ip-portal-radius);
    box-shadow: 0 2px 12px rgba(15, 23, 42, 0.04);
    min-height: 480px;
    min-width: 0;
    display: flex;
    flex-direction: column;
    overflow: hidden;
    position: relative;
    height: 100%;
    max-height: calc(100vh - 140px);
}

.ip-agent-portal-inbox .ip-agent-inbox-layout {
    align-items: stretch;
}

.ip-agent-portal-inbox #ip-agent-inbox-detail .ip-agent-detail-inner {
    min-height: 0;
    flex: 1;
}

.ip-agent-detail-inner {
    display: flex;
    flex-direction: column;
    flex: 1;
    min-height: 0;
    overflow: hidden;
}

.ip-agent-detail-loading,
.ip-agent-detail-error {
    display: flex;
    flex-direction: column;
    align-items: center;
    justify-content: center;
    min-height: 320px;
    padding: 32px;
    color: var(--ip-portal-muted);
    text-align: center;
}

.ip-agent-flash-success {
    margin: 0 20px;
    padding: 10px 14px;
    background: #ecfdf5;
    border: 1px solid #6ee7b7;
    border-radius: 8px;
    color: #047857;
    font-size: 13px;
    font-weight: 600;
}

#ip-agent-inbox-detail .ip-inbox-empty-state {
    padding: 48px 24px;
    text-align: center;
    color: var(--ip-portal-muted);
}

#ip-agent-inbox-detail .ip-inbox-empty-state h3 {
    margin: 0 0 8px;
    color: var(--ip-portal-text);
    font-size: 18px;
}

.ip-agent-portal-inbox .ip-inbox-detail-head {
    padding: 16px 20px 12px;
    display: flex;
    flex-wrap: wrap;
    gap: 16px;
    justify-content: space-between;
    align-items: flex-start;
    border-bottom: 1px solid var(--ip-portal-border);
    flex-shrink: 0;
}

.ip-agent-portal-inbox .ip-status-banner,
.ip-agent-portal-inbox .ip-waiting-alert {
    flex-shrink: 0;
}

.ip-agent-customer-card h2 {
    margin: 0 0 6px;
    font-size: 18px;
}

.ip-agent-customer-card .ip-muted {
    margin: 2px 0;
    font-size: 13px;
}

.ip-agent-actions-primary {
    display: flex;
    flex-wrap: wrap;
    gap: 8px;
    align-items: center;
}

.ip-agent-actions-toolbar {
    display: flex;
    flex-wrap: wrap;
    gap: 10px 12px;
    padding: 14px 20px;
    background: #f8fafc;
    border-bottom: 1px solid var(--ip-portal-border);
    align-items: flex-start;
    flex-shrink: 0;
}

.ip-agent-actions-toolbar .ip-agent-portal-btn,
.ip-agent-actions-toolbar .ip-agent-action-group {
    flex-shrink: 0;
}

.ip-agent-action-group {
    display: flex;
    flex-direction: column;
    gap: 6px;
    min-width: 0;
}

.ip-agent-action-group.ip-agent-action-inline {
    flex-direction: row;
    align-items: flex-end;
}

.ip-agent-action-label {
    font-size: 11px;
    font-weight: 600;
    text-transform: uppercase;
    letter-spacing: 0.04em;
    color: var(--ip-portal-muted);
}

.ip-agent-transfer-row,
.ip-agent-status-row {
    display: flex;
    flex-wrap: wrap;
    gap: 8px;
    align-items: center;
}

.ip-agent-select {
    min-width: 160px;
    max-width: 220px;
    padding: 8px 28px 8px 10px;
    border: 1px solid var(--ip-portal-border);
    border-radius: 8px;
    font-size: 13px;
    font-weight: 500;
    background-color: #fff;
    appearance: none;
    -webkit-appearance: none;
    background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='10' height='10' fill='%2364748b' viewBox='0 0 16 16'%3E%3Cpath d='M7.247 11.14 2.451 5.658C1.885 5.013 2.345 4 3.204 4h9.592a1 1 0 0 1 .753 1.659l-4.796 5.48a1 1 0 0 1-1.506 0z'/%3E%3C/svg%3E");
    background-repeat: no-repeat;
    background-position: right 8px center;
    color: var(--ip-portal-text);
}

.ip-agent-select:focus {
    outline: none;
    border-color: var(--ip-portal-primary);
    box-shadow: 0 0 0 3px rgba(79, 70, 229, 0.12);
}

.ip-agent-portal-btn-accent {
    background: #eef2ff;
    border-color: #c7d2fe;
    color: var(--ip-portal-primary-dark);
}

.ip-agent-portal-btn-accent:hover {
    background: #e0e7ff;
    border-color: #a5b4fc;
}

.ip-agent-portal-inbox .ip-inbox-transcript {
    flex: 1;
    max-height: none;
    min-height: 180px;
    padding: 12px 20px;
    overflow-y: auto;
}

.ip-agent-portal-inbox .ip-inbox-reply {
    padding: 16px 20px 20px;
    border-top: 1px solid var(--ip-portal-border);
    background: #f8fafc;
    border-radius: 0 0 var(--ip-portal-radius) var(--ip-portal-radius);
}

.ip-agent-portal-inbox .ip-inbox-reply textarea {
    width: 100%;
    border: 1px solid var(--ip-portal-border);
    border-radius: 10px;
    padding: 12px;
    font-size: 14px;
    resize: vertical;
    margin-bottom: 10px;
}

.ip-agent-portal-inbox #ip-agent-assignee-select {
    padding: 7px 28px 7px 10px;
    border: 1px solid var(--ip-portal-border);
    border-radius: 8px;
    font-size: 12px;
    font-weight: 600;
    background-color: #fff;
    appearance: none;
    -webkit-appearance: none;
    background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='10' height='10' fill='%2364748b' viewBox='0 0 16 16'%3E%3Cpath d='M7.247 11.14 2.451 5.658C1.885 5.013 2.345 4 3.204 4h9.592a1 1 0 0 1 .753 1.659l-4.796 5.48a1 1 0 0 1-1.506 0z'/%3E%3C/svg%3E");
    background-repeat: no-repeat;
    background-position: right 8px center;
    max-width: 200px;
}

.ip-agent-portal-root button.ip-agent-portal-btn,
.ip-agent-portal-root a.ip-agent-portal-btn {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    gap: 6px;
    padding: 8px 14px;
    border-radius: 8px;
    font-size: 13px;
    font-weight: 600;
    line-height: 1.3;
    border: 1px solid #d1d5db;
    background: #ffffff;
    color: #1e293b;
    cursor: pointer;
    text-decoration: none;
    box-shadow: 0 1px 2px rgba(15, 23, 42, 0.04);
    transition: background 0.15s ease, border-color 0.15s ease, color 0.15s ease, box-shadow 0.15s ease;
    appearance: none;
    -webkit-appearance: none;
}

.ip-agent-portal-root button.ip-agent-portal-btn:not(:disabled):hover,
.ip-agent-portal-root a.ip-agent-portal-btn:hover {
    background: #f8fafc;
    border-color: #94a3b8;
    color: #0f172a;
}

.ip-agent-portal-root button.ip-agent-portal-btn:disabled {
    opacity: 1;
    cursor: not-allowed;
    background: #e2e8f0;
    color: #64748b;
    border-color: #cbd5e1;
    box-shadow: none;
}

.ip-agent-portal-root button.ip-agent-portal-btn-primary:not(:disabled),
.ip-agent-portal-root a.ip-agent-portal-btn-primary {
    background: var(--ip-portal-primary);
    border-color: var(--ip-portal-primary);
    color: #ffffff;
}

.ip-agent-portal-root button.ip-agent-portal-btn-primary:not(:disabled):hover,
.ip-agent-portal-root a.ip-agent-portal-btn-primary:hover {
    background: var(--ip-portal-primary-dark);
    border-color: var(--ip-portal-primary-dark);
    color: #ffffff;
}

.ip-agent-portal-btn-online {
    background: #ecfdf5;
    border-color: #6ee7b7;
    color: #047857;
}

.ip-agent-portal-alert {
    padding: 12px 16px;
    margin-bottom: 16px;
    border-radius: 10px;
    font-size: 13px;
    background: #fff7ed;
    border: 1px solid #fdba74;
    color: #9a3412;
}

.ip-agent-portal-alert-error {
    background: #fef2f2;
    border-color: #fecaca;
    color: #991b1b;
}

.ip-empty {
    padding: 32px 20px;
    text-align: center;
    color: var(--ip-portal-muted);
    font-size: 14px;
    line-height: 1.5;
}

.ip-empty-helper {
    display: block;
    margin-top: 8px;
    font-size: 12px;
    color: #94a3b8;
}

/* Support desk tabs & staff messages */
.ip-agent-detail-tabs {
    display: flex;
    flex-wrap: wrap;
    gap: 4px;
    padding: 0 20px;
    border-bottom: 1px solid var(--ip-portal-border);
    background: #fff;
    position: sticky;
    top: 0;
    z-index: 2;
}

.ip-agent-detail-tab {
    padding: 10px 14px;
    border: none;
    background: transparent;
    font-size: 13px;
    font-weight: 600;
    color: var(--ip-portal-muted);
    cursor: pointer;
    border-bottom: 2px solid transparent;
    margin-bottom: -1px;
}

.ip-agent-detail-tab:hover {
    color: var(--ip-portal-primary);
}

.ip-agent-detail-tab.active {
    color: var(--ip-portal-primary);
    border-bottom-color: var(--ip-portal-primary);
}

.ip-agent-detail-tab.has-unread {
    color: var(--ip-portal-primary-dark);
}

.ip-tab-unread-badge {
    display: inline-block;
    margin-left: 6px;
    min-width: 18px;
    padding: 2px 6px;
    border-radius: 999px;
    background: #ef4444;
    color: #fff;
    font-size: 10px;
    font-weight: 700;
    line-height: 1.2;
    vertical-align: middle;
}

.ip-agent-toast-info {
    background: var(--ip-portal-primary);
}

.ip-agent-detail-tabs {
    flex-shrink: 0;
}

.ip-agent-tab-panels {
    flex: 1 1 auto;
    display: flex;
    flex-direction: column;
    min-height: 0;
    overflow: hidden;
}

.ip-agent-tab-panel {
    display: none;
    flex: 1 1 auto;
    flex-direction: column;
    min-height: 0;
    overflow: hidden;
}

.ip-agent-tab-panel.active {
    display: flex;
}

.ip-agent-tab-panel[data-tab-panel="chat"] .ip-inbox-transcript {
    flex: 1 1 auto;
    min-height: 0;
    overflow-y: auto;
    -webkit-overflow-scrolling: touch;
}

.ip-msg-private {
    background: #fef9c3;
    border: 1px solid #fde047;
    border-radius: 10px;
    padding: 10px 12px;
    margin-bottom: 10px;
}

.ip-msg-internal {
    background: #eff6ff;
    border: 1px solid #93c5fd;
    border-radius: 10px;
    padding: 10px 12px;
    margin-bottom: 10px;
}

/* Internal Discussion — staff chat bubbles */
.ip-agent-tab-panel[data-tab-panel="internal"] .ip-agent-staff-feed {
    display: flex;
    flex-direction: column;
    gap: 12px;
    background: #f1f5f9;
}

.ip-internal-bubble {
    max-width: 92%;
    align-self: flex-start;
    background: #fff;
    border: 1px solid #e2e8f0;
    border-radius: 14px 14px 14px 4px;
    padding: 12px 14px;
    box-shadow: 0 1px 3px rgba(15, 23, 42, 0.06);
}

.ip-internal-bubble.is-mine {
    align-self: flex-end;
    background: #eef2ff;
    border-color: #c7d2fe;
    border-radius: 14px 14px 4px 14px;
}

.ip-internal-bubble-head {
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    gap: 8px;
    margin-bottom: 8px;
    font-size: 12px;
}

.ip-internal-sender {
    font-weight: 700;
    color: #0f172a;
    font-size: 13px;
}

.ip-internal-time {
    margin-left: auto;
    color: #64748b;
    font-size: 11px;
}

.ip-internal-bubble-body {
    font-size: 14px;
    line-height: 1.5;
    color: #1e293b;
    word-break: break-word;
}

.ip-internal-bubble-body .ip-mention-chip {
    display: inline;
    padding: 1px 6px;
    margin: 0 1px;
    border-radius: 6px;
    background: #dbeafe;
    color: #1d4ed8;
    font-weight: 600;
    font-size: 13px;
}

.ip-internal-mention-unread {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    min-width: 20px;
    height: 20px;
    padding: 0 6px;
    border-radius: 999px;
    background: #ef4444;
    color: #fff;
    font-size: 11px;
    font-weight: 800;
}

.ip-mention-menu {
    position: absolute;
    z-index: 50;
    max-height: 220px;
    overflow-y: auto;
    background: #fff;
    border: 1px solid var(--ip-portal-border);
    border-radius: 10px;
    box-shadow: 0 8px 24px rgba(15, 23, 42, 0.12);
    min-width: 240px;
}

.ip-mention-menu .ip-mention-item {
    display: flex;
    width: 100%;
    align-items: center;
    justify-content: space-between;
    gap: 8px;
    padding: 10px 12px;
    border: none;
    background: transparent;
    cursor: pointer;
    text-align: left;
    font-size: 14px;
}

.ip-mention-menu .ip-mention-item:hover,
.ip-mention-menu .ip-mention-item.is-active {
    background: #eef2ff;
}

.ip-agent-staff-feed {
    flex: 1;
    overflow-y: auto;
    padding: 14px 20px;
    min-height: 160px;
}

.ip-agent-staff-compose {
    padding: 12px 20px 16px;
    border-top: 1px solid var(--ip-portal-border);
    background: #f8fafc;
}

.ip-agent-staff-compose textarea {
    width: 100%;
    border: 1px solid var(--ip-portal-border);
    border-radius: 10px;
    padding: 10px;
    margin-bottom: 8px;
    font-size: 14px;
}

.ip-agent-chat-composer {
    display: none;
    flex-shrink: 0;
    border-top: 1px solid var(--ip-portal-border);
    background: #f8fafc;
    padding: 12px 20px 16px;
    box-shadow: 0 -4px 16px rgba(15, 23, 42, 0.06);
    z-index: 5;
}

.ip-agent-chat-composer.is-active {
    display: block;
}

.ip-agent-chat-composer.is-disabled textarea,
.ip-agent-chat-composer.is-disabled #ip-agent-send {
    opacity: 0.75;
    cursor: not-allowed;
}

.ip-agent-composer-hint {
    margin: 0 0 10px;
    padding: 8px 12px;
    background: #fff7ed;
    border: 1px solid #fed7aa;
    border-radius: 8px;
    color: #9a3412;
    font-size: 13px;
    font-weight: 600;
}

.ip-agent-composer-actions {
    display: flex;
    flex-wrap: wrap;
    gap: 8px;
    align-items: center;
}

.ip-agent-composer-actions .ip-agent-portal-btn-primary {
    margin-right: auto;
}

.ip-inbox-reply-sticky {
    flex-shrink: 0;
}

.ip-msg-document {
    background: #fffbeb;
    border: 1px solid #fde68a;
    border-radius: 10px;
    padding: 12px 14px;
    margin-bottom: 10px;
}

.ip-msg-document a {
    color: var(--ip-portal-primary);
    font-weight: 600;
    word-break: break-all;
}

.ip-doc-icon::before {
    content: '📎';
    margin-right: 4px;
}

.ip-doc-icon-pdf::before { content: '📄'; }
.ip-doc-icon-image::before { content: '🖼'; }
.ip-doc-icon-doc::before { content: '📝'; }
.ip-doc-icon-sheet::before { content: '📊'; }
.ip-doc-icon-zip::before { content: '📦'; }

.ip-agent-documents-panel {
    flex: 1;
    display: flex;
    flex-direction: column;
    min-height: 0;
    overflow: hidden;
}

.ip-agent-doc-toolbar {
    display: flex;
    flex-wrap: wrap;
    gap: 10px;
    padding: 14px 20px;
    border-bottom: 1px solid var(--ip-portal-border);
    background: #fff;
    flex-shrink: 0;
}

.ip-agent-doc-search {
    flex: 1;
    min-width: 140px;
    padding: 9px 12px;
    border: 1px solid var(--ip-portal-border);
    border-radius: 8px;
    font-size: 14px;
}

.ip-agent-doc-list {
    flex: 1;
    overflow-y: auto;
    padding: 12px 20px 20px;
    -webkit-overflow-scrolling: touch;
}

.ip-agent-doc-card {
    display: flex;
    gap: 12px;
    padding: 14px;
    margin-bottom: 10px;
    border: 1px solid var(--ip-portal-border);
    border-radius: 10px;
    background: #fff;
    transition: border-color 0.15s, box-shadow 0.15s;
}

.ip-agent-doc-card:hover {
    border-color: #c7d2fe;
    box-shadow: 0 2px 8px rgba(79, 70, 229, 0.08);
}

.ip-agent-doc-card-body {
    flex: 1;
    min-width: 0;
}

.ip-agent-doc-card-body strong {
    display: block;
    margin-bottom: 4px;
}

.ip-agent-doc-actions {
    display: flex;
    flex-wrap: wrap;
    gap: 8px;
    margin-top: 10px;
}

.ip-agent-portal-inbox .ip-inbox-transcript {
    overflow-y: auto;
    overflow-x: hidden;
    -webkit-overflow-scrolling: touch;
    scrollbar-gutter: stable;
}

.ip-agent-canned-toolbar {
    display: flex;
    flex-wrap: wrap;
    gap: 8px;
    align-items: center;
    margin-bottom: 10px;
    font-size: 12px;
}

.ip-agent-canned-toolbar label {
    font-weight: 600;
    color: var(--ip-portal-muted);
}

.ip-agent-canned-search {
    flex: 1;
    min-width: 120px;
    padding: 7px 10px;
    border: 1px solid var(--ip-portal-border);
    border-radius: 8px;
    font-size: 13px;
}

.ip-agent-list-badges {
    display: flex;
    gap: 4px;
    margin-top: 6px;
}

.ip-agent-list-badge {
    width: 8px;
    height: 8px;
    border-radius: 50%;
    display: inline-block;
}

.ip-agent-list-badge-new_message { background: #ef4444; }
.ip-agent-list-badge-waiting { background: #f59e0b; }
.ip-agent-list-badge-escalated { background: #8b5cf6; }
.ip-agent-list-badge-internal_help { background: #3b82f6; }
.ip-agent-list-badge-mention { background: #ec4899; }
.ip-agent-list-badge-handled { background: var(--ip-portal-primary); }
.ip-agent-list-badge-locked { background: #64748b; }

.ip-inbox-handled {
    display: block;
    font-size: 12px;
    font-weight: 600;
    color: var(--ip-portal-primary-dark);
    margin-top: 2px;
}

.ip-badge-locked {
    background: #e2e8f0;
    color: #475569;
    font-size: 10px;
    padding: 2px 6px;
    border-radius: 4px;
}

/* Ownership banner */
.ip-agent-ownership-banner {
    display: flex;
    gap: 12px;
    align-items: flex-start;
    margin: 0 20px 12px;
    padding: 12px 14px;
    border-radius: 10px;
    font-size: 13px;
}

.ip-agent-ownership-banner.ip-ownership-warning {
    background: #fff7ed;
    border: 1px solid #fed7aa;
    color: #9a3412;
}

.ip-agent-ownership-banner.ip-ownership-info {
    background: var(--ip-portal-primary-soft);
    border: 1px solid #c7d2fe;
    color: var(--ip-portal-primary-dark);
}

.ip-agent-ownership-avatar {
    width: 36px;
    height: 36px;
    border-radius: 50%;
    object-fit: cover;
    flex-shrink: 0;
}

/* Notifications */
.ip-agent-notify-wrap {
    position: relative;
}

.ip-agent-notify-bell {
    position: relative;
    border: 1px solid var(--ip-portal-border);
    background: #fff;
    border-radius: 10px;
    padding: 8px 12px;
    cursor: pointer;
    font-size: 16px;
    line-height: 1;
}

.ip-agent-notify-bell:hover {
    border-color: var(--ip-portal-primary);
    background: var(--ip-portal-primary-soft);
}

.ip-agent-notify-count {
    position: absolute;
    top: -4px;
    right: -4px;
    min-width: 18px;
    height: 18px;
    padding: 0 5px;
    border-radius: 999px;
    background: #ef4444;
    color: #fff;
    font-size: 10px;
    font-weight: 700;
    line-height: 18px;
    text-align: center;
}

.ip-agent-notify-dropdown {
    position: absolute;
    top: calc(100% + 8px);
    right: 0;
    width: min(360px, 92vw);
    max-height: 400px;
    overflow: auto;
    background: #fff;
    border: 1px solid var(--ip-portal-border);
    border-radius: 12px;
    box-shadow: 0 16px 40px rgba(15, 23, 42, 0.12);
    z-index: 100;
}

.ip-agent-notify-dropdown-head {
    display: flex;
    justify-content: space-between;
    align-items: center;
    padding: 12px 14px;
    border-bottom: 1px solid var(--ip-portal-border);
    position: sticky;
    top: 0;
    background: #fff;
}

.ip-agent-notify-mark-all {
    border: none;
    background: none;
    color: var(--ip-portal-primary);
    font-size: 12px;
    font-weight: 600;
    cursor: pointer;
}

.ip-agent-notify-list {
    list-style: none;
    margin: 0;
    padding: 0;
}

.ip-agent-notify-item {
    padding: 12px 14px;
    border-bottom: 1px solid #f1f5f9;
    cursor: pointer;
    font-size: 13px;
}

.ip-agent-notify-item.is-unread {
    background: #faf5ff;
}

.ip-agent-notify-item:hover {
    background: var(--ip-portal-primary-soft);
}

.ip-agent-notify-item strong {
    display: block;
    margin-bottom: 4px;
}

.ip-agent-notify-item p {
    margin: 0 0 4px;
    color: var(--ip-portal-muted);
    font-size: 12px;
}

.ip-agent-notify-empty {
    padding: 20px;
    text-align: center;
    color: var(--ip-portal-muted);
    font-size: 13px;
}

.ip-agent-sound-toggle {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    font-size: 12px;
    font-weight: 600;
    color: var(--ip-portal-muted);
    cursor: pointer;
}

.ip-agent-sound-toggle input {
    accent-color: var(--ip-portal-primary);
}

/* @mention autocomplete */
.ip-mention-menu {
    position: absolute;
    z-index: 50;
    left: 20px;
    right: 20px;
    bottom: 80px;
    max-height: 220px;
    overflow-y: auto;
    background: #fff;
    border: 1px solid var(--ip-portal-border);
    border-radius: 10px;
    box-shadow: 0 8px 24px rgba(15, 23, 42, 0.12);
}

.ip-mention-item {
    display: flex;
    justify-content: space-between;
    align-items: center;
    width: 100%;
    padding: 10px 12px;
    border: none;
    border-bottom: 1px solid #f1f5f9;
    background: #fff;
    cursor: pointer;
    text-align: left;
    font-size: 13px;
}

.ip-mention-item.is-active,
.ip-mention-item:hover {
    background: var(--ip-portal-primary-soft);
}

.ip-role-badge {
    font-size: 10px;
    font-weight: 700;
    text-transform: uppercase;
    padding: 2px 6px;
    border-radius: 4px;
    background: #e2e8f0;
    color: #475569;
}

.ip-role-manager { background: #ede9fe; color: #5b21b6; }
.ip-role-agent { background: #dbeafe; color: #1d4ed8; }
.ip-role-sales { background: #dcfce7; color: #166534; }
.ip-role-support { background: #ffedd5; color: #9a3412; }
.ip-role-super_admin { background: #fce7f3; color: #9d174d; }
.ip-role-all { background: #f1f5f9; color: #334155; }

/* Toast */
.ip-agent-toast {
    position: fixed;
    bottom: 24px;
    right: 24px;
    max-width: 360px;
    padding: 12px 16px;
    border-radius: 10px;
    background: #1e293b;
    color: #fff;
    font-size: 14px;
    font-weight: 600;
    box-shadow: 0 10px 30px rgba(0, 0, 0, 0.2);
    opacity: 0;
    transform: translateY(8px);
    transition: opacity 0.2s, transform 0.2s;
    z-index: 9999;
    pointer-events: none;
}

.ip-agent-toast.is-visible {
    opacity: 1;
    transform: translateY(0);
}

.ip-agent-toast-success {
    background: #047857;
}

.ip-agent-detail-tab.active {
    font-weight: 700;
}

.ip-agent-chat-composer.is-disabled textarea {
    background: #f8fafc;
}

.ip-msg-agent {
    border-left: 3px solid var(--ip-portal-primary);
}

.ip-status-banner-waiting-customer { background: #fffbeb; color: #92400e; }
.ip-status-banner-internal-help { background: #eff6ff; color: #1d4ed8; }
.ip-status-banner-escalated { background: #f5f3ff; color: #5b21b6; }

.ip-badge-waiting-customer { background: #fef3c7; color: #92400e; }
.ip-badge-internal-help { background: #dbeafe; color: #1d4ed8; }
.ip-badge-escalated { background: #ede9fe; color: #5b21b6; }

.ip-agent-profile-dl {
    padding: 16px 20px;
    margin: 0;
    display: grid;
    grid-template-columns: 120px 1fr;
    gap: 8px 16px;
    font-size: 14px;
}

.ip-agent-profile-dl dt {
    font-weight: 600;
    color: var(--ip-portal-muted);
    margin: 0;
}

.ip-agent-profile-dl dd {
    margin: 0;
}

.ip-internal-hint {
    padding: 10px 20px 0;
    font-size: 12px;
}

@media (max-width: 960px) {
    .ip-agent-inbox-layout {
        grid-template-columns: 1fr;
        min-height: auto;
        max-height: none;
    }

    .ip-agent-inbox-sidebar {
        max-width: none;
    }

    #ip-agent-chat-list {
        max-height: 280px;
    }

    .ip-agent-portal-inbox .ip-inbox-detail-head {
        flex-direction: column;
    }

    .ip-agent-actions-toolbar {
        flex-direction: column;
    }

    .ip-agent-select {
        max-width: 100%;
        width: 100%;
    }

    #ip-agent-inbox-detail {
        max-height: none;
        min-height: 420px;
    }

    .ip-agent-detail-tabs {
        overflow-x: auto;
        flex-wrap: nowrap;
        -webkit-overflow-scrolling: touch;
    }

    .ip-agent-detail-tab {
        flex-shrink: 0;
    }

    .ip-agent-chat-composer {
        padding: 10px 14px 14px;
    }

    .ip-agent-canned-toolbar {
        flex-direction: column;
        align-items: stretch;
    }

    .ip-welcome-grid {
        grid-template-columns: 1fr;
        gap: 20px;
    }

    .ip-welcome-main {
        flex-direction: row;
        align-items: center;
    }

    .ip-welcome-stats {
        width: 100%;
        justify-content: stretch;
    }

    .ip-welcome-stat-card {
        flex: 1 1 30%;
        min-width: 0;
    }

    .ip-welcome-controls {
        width: 100%;
        min-width: 0;
    }

    .ip-welcome-actions-row {
        justify-content: flex-start;
    }
}

@media (max-width: 600px) {
    .ip-agent-welcome-banner {
        padding: 18px 16px;
    }

    .ip-welcome-main {
        flex-direction: column;
        align-items: flex-start;
        text-align: left;
    }

    .ip-welcome-stat-card strong {
        font-size: 18px;
    }

    .ip-welcome-actions-row {
        flex-direction: column;
        align-items: stretch;
    }

    .ip-welcome-actions-row .ip-agent-portal-btn,
    .ip-welcome-actions-row .ip-agent-notify-bell {
        width: 100%;
        justify-content: center;
    }
}

@media (prefers-color-scheme: dark) {
    .ip-agent-welcome-banner {
        background: linear-gradient(135deg, rgba(30, 41, 59, 0.95) 0%, rgba(49, 46, 129, 0.35) 50%, rgba(30, 41, 59, 0.92) 100%);
        border-color: rgba(99, 102, 241, 0.25);
    }

    .ip-welcome-title,
    .ip-welcome-status-line {
        color: #f1f5f9;
    }

    .ip-welcome-stat-card {
        background: rgba(15, 23, 42, 0.5);
        border-color: rgba(51, 65, 85, 0.8);
    }

    .ip-welcome-stat-card strong {
        color: #a5b4fc;
    }
}